Chicks-n-Scratching

Not to mention people with the inability to hear what the customer is saying. The empoyee (read: waste-of-space) can only read off a script that doesn’t vary, no matter your question, complaint or situation. Dave and I have been fighting with a major auto financing company for days and day because of something they did. They refuse to take responsibility and keep telling us that we are xx days late on our payments – yes, I said payments – because they sent a check back to us with a letter saying that we had the wrong payee on it. Now, let me back up a bit and say that Dave pays our bills online through our bank. Our bank then in turn issues a check. The check the assholes sent back, has their company name in big letters right next to “Pay to the Order of.”

Honestly, I don’t know if they were waiting for me to cover it in sparkles or send it with an accompanying brass band. So, now we call and ask what in the hell we’re supposed to do with the check, and why are they suddenly sending this back to us when they’ve cashed every other one we’ve been sending for over a year? The answer: “You are xx days late and it says here that the check was sent back to you for the wrong payee. ”

Smoke slowly begins to pour from my ears at this point. “Didn’t you hear me? I’m looking at the check right now, it’s in my hot little hand and it has your company’s name on it.”

Dead silence.

“Ma’am you’re xx days late on your payments.”

By this point I want not only claw her eyes out, but my own as well.

My hubby had just made another payment on line, this one a double. I told the braindead woman this and she said. “Ma’am you’re xx days late.”

“How can I be when my husband just made a payment. Here’s the confirmation number.”

For the next four days we contined to get calls saying we were behind. No one. And I mean no one is able to think outside their cubicle here.

I woke to Dave yelling at someone on the phone they were giving him the exact same run-around. Finally, he lost it so bad the dogs hid. He then asked to speak to a supervisor. Things are not quite resolved, but reasonably better now. However, my credit is fucked because of the company’s mistake. Not fair. At all.

Don’t even get me started with the incompetence at my mortgage company. The right hand doesn’t know the left one even exsists over there. We got notified by them that they paid our property taxes and they were raising our monthly payment to cover the escroe account they opened for us – without us asking – the reason – they said we hadn’t paid our property taxes, or our township hadn’t informed them of payment. Whatever. I have receipts that prove I paid. So what’s the problem? They are a bunch of freakin’ idiots. That’s what. It comes down to that alone.

So, today I called a mortgage broker who works with one of my best friends who owns her own realty company. He’s the man who wrote up our original mortgage and refianced us when we bought the house ten years ago. He’s going to see what he can do for us. Thank God!!! Now just cross your fingers and pray.

As for the car. The lease is up in December, so I’m going out on my next day off and looking at new ones. I’m going to talk to the credit union at work and see about getting another car and having the payments taken out of my paycheck. (They do payroll deduction where I work) No muss. No fuss. No drama.

That’s the plan. I am just sooooo over the fucking drama that isn’t even of our making.

Jesus wept.

So, let me hear about your brushes with incompetence. Please, let me know I’m not the only one being bombarded by stupidity.

-Kate

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